Qualitative and quantitative approach to assess of the potential for automating administrative tasks in general practice.

ABSTRACT:

Objective

To identify the extent to which administrative tasks carried out by primary care staff in general practice could be automated.

Design

A mixed-method design including ethnographic case studies, focus groups, interviews and an online survey of automation experts.

Setting

Three urban and three rural general practice health centres in England selected for differences in list size and organisational characteristics.

Participants

Observation and interviews with 65 primary care staff in the following job roles: administrator, manager, general practitioner, healthcare assistant, nurse practitioner, pharmacy technician, phlebotomist, practice nurse, pharmacist, prescription clerk, receptionist, scanning clerk, secretary and medical summariser; together with a

SUBMITTER: Willis M 

PROVIDER: S-EPMC7282326 | biostudies-literature | 2020 Jun

REPOSITORIES: biostudies-literature