Predictors and triggers of incivility within healthcare teams: a systematic review of the literature.

ABSTRACT:

Objectives

To explore predictors and triggers of incivility in medical teams, defined as behaviours that violate norms of respect but whose intent to harm is ambiguous.

Design

Systematic literature review of quantitative and qualitative empirical studies.

Data sources

Database searches according to the Preferred Reporting Items for Systematic Reviews and Meta-Analyses guideline in Medline, CINHAL, PsychInfo, Web of Science and Embase up to January 2020.

Eligibility criteria

Original empirical quantitative and qualitative studies focusing on predictors and triggers of incivilities in hospital healthcare teams, excluding psychiatric care.

Data extraction and synthesis

Of the 1397 publications screened, 53 were included (44 quantitative and 9 qualitative st

SUBMITTER: Keller S 

PROVIDER: S-EPMC7282335 | biostudies-literature | 2020 Jun

REPOSITORIES: biostudies-literature