Evaluation of drive-through pharmacy service in Queen Elizabeth Hospital Malaysia.

ABSTRACT:

Background

In 2015, the drive-through pharmacy was first introduced in Queen Elizabeth Hospital (QEH), Malaysia as one of the pharmacy value-added services. Therefore, it is imperative to review the service for further amelioration to fulfil patients' needs and expectations.

Objective

The aim of this study is to evaluate the drive-through pharmacy service in Queen Elizabeth Hospital, Malaysia.

Methods

A cross-sectional observational study was conducted from July to December 2018. The questionnaire was developed and underwent thorough validation process which yielded a Cronbach's alpha reliability score of 0.9130. Satisfaction was calculated by mean percentage score (0% (dissatisfied) to 100% (satisfied). All data were analysed descriptively and thematic analysis was u

SUBMITTER: Liew JES 

PROVIDER: S-EPMC7288545 | biostudies-literature | 2020

REPOSITORIES: biostudies-literature