Research on Teleconsultation service quality based on multi-granularity linguistic information: the perspective of regional doctors.

ABSTRACT:

Background

Due to the increasing complexity in socioeconomic environments and the ambiguity in human cognition, decision makers prefer to give linguistic cognitive information with different granularities according to their own preferences. Consequently, to consider the uncertainty and preferences in the evaluation process, a method based on Multi-Granularity Linguistic Information (MGLI) for evaluating teleconsultation service quality is proposed, which provides a new research direction for scientific evaluation and improvement of teleconsultation service quality.

Methods

Firstly, this paper explored a service quality evaluation system from the perspective of regional doctors. And then considering the uncertainty and preferences of decision makers, MGLI was used to optimize

SUBMITTER: Lu W 

PROVIDER: S-EPMC7301990 | biostudies-literature | 2020 Jun

REPOSITORIES: biostudies-literature