Registered nurses' experiences of communication with patients when practising person-centred care over the phone: a qualitative interview study.

ABSTRACT:

Background

To explore registered nurses' (RNs') experiences of practising person-centred care (PCC) by telephone with people diagnosed with chronic obstructive pulmonary disease and/or chronic heart failure.

Methods

Qualitative interview study. Four RNs were individually interviewed before, during, and after participating in an intervention practising PCC by telephone. The interviews were analysed using qualitative content analysis.

Results

The results reflect three categories of their experience: realize the complexity of practising PCC by distance, gain insight into what PCC communication meant to RNs and their approach, and develop the professional role by practising PCC theory and ethics.

Conclusions

PCC over the telephone facilitate healthcare and support

SUBMITTER: Bostrom E 

PROVIDER: S-EPMC7304080 | biostudies-literature | 2020

REPOSITORIES: biostudies-literature