Patients' use and experiences with e-consultation and other digital health services with their general practitioner in Norway: results from an online survey.

ABSTRACT:

Objectives

To explore patients' use and experiences with four digital health services implemented in Norway to enable electronic communication between patients and their general practitioner (GP): (1) electronic booking of appointments; (2) electronic prescription renewal; (3) electronic contact with the GP's office for non-clinical inquiries; and (4) e-consultation for clinical inquiries.

Design

An online survey consisting of quantitative data supplemented by qualitative information was conducted to explore: (1) characteristics of the users; (2) use; (3) experiences, perceived benefits and satisfaction; and (4) time spent using the digital health services.

Setting

Primary care.

Participants

2043 users of the digital health services answering the survey.

Res

SUBMITTER: Zanaboni P 

PROVIDER: S-EPMC7304835 | biostudies-literature | 2020 Jun

REPOSITORIES: biostudies-literature