Listening and question-asking behaviors in resident and nurse handoff conversations: a prospective observational study.

ABSTRACT: To characterize interactivity during resident and nurse handoffs by investigating listening and question-asking behaviors during conversations. Resident (n = 149) and nurse (n = 126) handoffs in an inpatient medicine unit were audio-recorded. Handoffs were coded based on listening behaviors (active and passive), question types (patient status, coordination of care, clinical reasoning, and framing and alignment), and question responses. Comparisons between residents and nurses for listening and question-asking behaviors were performed using the Wilcoxon rank-sum tests. A Poisson regression model was used to investigate differences in the question-asking behaviors between residents and nurses, and the association between listening and question-asking behaviors. There were no significant diff

SUBMITTER: Kannampallil T 

PROVIDER: S-EPMC7309249 | biostudies-literature | 2020 Mar

REPOSITORIES: biostudies-literature