Is a switch to a different electronic health record associated with a change in patient satisfaction?

ABSTRACT:

Objective

Financial impacts associated with a switch to a different electronic health record (EHR) have been documented. Less attention has been focused on the patient response to an EHR switch. The Mayo Clinic was involved in an EHR switch that occurred at 6 different locations and with 4 different "go-live" dates. We sought to understand the relationship between patient satisfaction and the transition to a new EHR.

Materials and methods

We used patient satisfaction data collected by Press Ganey from July 2016 through December 2019. Our patient satisfaction measure was the percent of patients responding "very good" (top box) to survey questions. Twenty-four survey questions were summarized by Press Ganey into 6 patient satisfaction domains. Piecewise linear regression was u

SUBMITTER: North F 

PROVIDER: S-EPMC7309264 | biostudies-literature | 2020 Jun

REPOSITORIES: biostudies-literature