A Multidimensional Reputation Barometer for Public Agencies: A Validated Instrument.

ABSTRACT: Reputation is of growing interest for the study of public bureaucracies, but a measurement that can discern between the subdimensions of reputation and is validated on real-life audiences has remained elusive. The authors deductively build, test, and cross-validate a survey instrument through two surveys of 2,100 key stakeholders of the European Chemicals Agency, the European Union chemicals regulator. This empirical tool measures an agency's reputation and its building blocks. This scale represents an important contribution to reputation literature, as it allows scholars to distinguish and measure which aspects of reputation public organizations are "known for" and build their claim to authority on, as well as how the profiles of public organizations differ. The authors find that direct s

SUBMITTER: Overman S 

PROVIDER: S-EPMC7319416 | biostudies-literature | 2020 May-Jun

REPOSITORIES: biostudies-literature