Ontology highlight
ABSTRACT:
SUBMITTER: Lin L
PROVIDER: S-EPMC7337283 | biostudies-literature | 2020
REPOSITORIES: biostudies-literature
Lin Ling L Huang Zhengwei Z Othman Bestoon B Luo Yin Y
PloS one 20200706 7
Research studying into student satisfaction has been developing in the light of customer satisfaction theory which considers perceived value and quality as important predictors of student satisfaction. But the importance of value co-creation is very much overlooked. Hence this study intends to examine the relationship between perceived value, perceived quality, value co-creation, student satisfaction, complaint and loyalty to give a picture of how perceived value, perceived quality and value co- ...[more]