Uptake and patient and provider communication modality preferences of virtual visits in primary care: a retrospective cohort study in Canada.

ABSTRACT:

Objectives

To evaluate the uptake of a platform for virtual visits in primary care, examine patient and physician preferences for virtual communication methods and report on characteristics of visits and patients experience of care.

Design

A retrospective cohort study.

Setting

Primary care practices within five regions in Ontario, Canada after 18 months of access to virtual care services.

Participants

326 primary care providers and 14 291 registered patients.

Interventions

Providers used a platform that allowed them to connect with their patients through synchronous (audio/video) and/or asynchronous (secure messaging) communication.

Main outcome measures

User-level data from the platforms including patient demographics, practice characteristics, c

SUBMITTER: Stamenova V 

PROVIDER: S-EPMC7342856 | biostudies-literature | 2020 Jul

REPOSITORIES: biostudies-literature