Model construction of medical endoscope service evaluation system-based on the analysis of Delphi method.

ABSTRACT:

Background

Medical endoscope is widely used in clinical practice for the purpose of diagnosis and treatment, occupying around 5% of the medical device market. Evaluating the true service level of medical endoscope is essential and necessary to improve overall performance of medical diagnosis and treatment, and to maintain competitiveness of endoscope manufacturers, however, such a tool is not available in the market. This study develops an Evaluation Index System (EIS) to assess service level of medical endoscope, and to provide suggestions for improving the service level through the Delphi method.

Methods

Firstly, the possible factors influencing the service level were identified from literature review. In parallel, the Delphi expert method questionnaire was designed and 25

SUBMITTER: Zheng J 

PROVIDER: S-EPMC7346529 | biostudies-literature | 2020 Jul

REPOSITORIES: biostudies-literature