Qualitative Assessment of Rapid System Transformation to Primary Care Video Visits at an Academic Medical Center.

ABSTRACT:

Background

The coronavirus disease 2019 pandemic spurred health systems across the world to quickly shift from in-person visits to safer video visits.

Objective

To seek stakeholder perspectives on video visits' acceptability and effect 3 weeks after near-total transition to video visits.

Design

Semistructured qualitative interviews.

Setting

6 Stanford general primary care and express care clinics at 6 northern California sites, with 81 providers, 123 staff, and 97 614 patient visits in 2019.

Participants

53 program participants (overlapping roles as medical providers [n = 20], medical assistants [n = 16], nurses [n = 4], technologists [n = 4], and administrators [n = 13]) were interviewed about video visit transition an

SUBMITTER: Srinivasan M 

PROVIDER: S-EPMC7370832 | biostudies-literature | 2020 Oct

REPOSITORIES: biostudies-literature