Building Rapport and Earning the Surgical Patient's Trust in the Era of Social Distancing: Teaching Patient-Centered Communication During Video Conference Encounters to Medical Students.

ABSTRACT:

Background

Effective physician communication improves care, and many medical schools and residency programs have adopted communication focused curricula. The COVID-19 pandemic has shifted the doctor-patient communication paradigm with the rapid adoption of video-based medical appointments by the majority of the medical community. The pandemic has also necessitated a sweeping move to online learning, including teaching and facilitating the practice of communication skills remotely. We aimed to identify effective techniques for surgeons to build relationships during a video consult, and to design and pilot a class that increased student skill in communicating during a video consult.

Methods

Fourth-year medical students matched into a surgical internship attended a 2-hour class

SUBMITTER: Newcomb AB 

PROVIDER: S-EPMC7373024 | biostudies-literature | 2021 Jan-Feb

REPOSITORIES: biostudies-literature