The association between Asian patient race/ethnicity and lower satisfaction scores.

ABSTRACT:

Background

Patient satisfaction is increasingly being used to assess, and financially reward, provider performance. Previous studies suggest that race/ethnicity (R/E) may impact satisfaction, yet few practices adjust for patient R/E. The objective of this study is to examine R/E differences in patient satisfaction ratings and how these differences impact provider rankings.

Methods

Patient satisfaction survey data linked to electronic health records from two large outpatient centers in northern California - a non-profit organization of community-based clinics (Site A) and an academic medical center (Site B) - was collected and analyzed. Participants consisted of adult patients who received outpatient care at Site A from December 2010 to November 2014 and Site B from March 201

SUBMITTER: Liao L 

PROVIDER: S-EPMC7374891 | biostudies-literature | 2020 Jul

REPOSITORIES: biostudies-literature