Patient experience of health care system hassles: Dual-system vs single-system users.

ABSTRACT:

Objective

To compare health care system problems or "hassles" experienced by Veterans receiving VA health care only versus those receiving dual care from both VA and non-VA community providers.

Data sources

We collected survey data in 2017-2018 from 2444 randomly selected Veterans with four or more primary care visits in the prior year at one of 12 VA primary care clinics located in four geographically diverse regions of the United States.

Study design

We used baseline surveys from the Coordination Toolkit and Coaching quality improvement project to explore Veterans' experience of hassles (dependent variable), source of health care, self-rated physical and mental health, and sociodemographics.

Data collection

Participants responded to mailed surveys by mail, te

SUBMITTER: Noel PH 

PROVIDER: S-EPMC7375999 | biostudies-literature | 2020 Aug

REPOSITORIES: biostudies-literature