Experiences of digital communication with automated patient interviews and asynchronous chat in Swedish primary care: a qualitative study.

ABSTRACT:

Objectives

To explore staff experiences of working with a digital communication platform implemented throughout several primary healthcare centres in Sweden.

Design

A descriptive qualitative approach using focus group interviews. Qualitative content analysis was used to code, categorise and thematise data.

Setting

Primary healthcare centres across Sweden, in both rural and urban settings.

Participants

A total of three mixed focus groups, comprising 19 general practitioners and nurses with experience using a specific digital communication platform.

Results

Five categories emerged: 'Fears and Benefits of Digital Communication', 'Altered Practice Workflow', 'Accepting the Digital Society', 'Safe and Secure for Patients' and 'Doesn't Suit Everyone and Everyt

SUBMITTER: Entezarjou A 

PROVIDER: S-EPMC7380727 | biostudies-literature | 2020 Jul

REPOSITORIES: biostudies-literature