Patients' Utilization and Perception of an Artificial Intelligence-Based Symptom Assessment and Advice Technology in a British Primary Care Waiting Room: Exploratory Pilot Study.

ABSTRACT:

Background

When someone needs to know whether and when to seek medical attention, there are a range of options to consider. Each will have consequences for the individual (primarily considering trust, convenience, usefulness, and opportunity costs) and for the wider health system (affecting clinical throughput, cost, and system efficiency). Digital symptom assessment technologies that leverage artificial intelligence may help patients navigate to the right type of care with the correct degree of urgency. However, a recent review highlighted a gap in the literature on the real-world usability of these technologies.

Objective

We sought to explore the usability, acceptability, and utility of one such symptom assessment technology, Ada, in a primary care setting.

Methods

SUBMITTER: Miller S 

PROVIDER: S-EPMC7382011 | biostudies-literature | 2020 Jul

REPOSITORIES: biostudies-literature