Organizational diagnostics: a systematic approach to identifying technology and workflow issues in clinical settings.

ABSTRACT:

Objectives

Healthcare organizations need to rapidly adapt to new technology, policy changes, evolving payment strategies, and other environmental changes. We report on the development and application of a structured methodology to support technology and process improvement in healthcare organizations, Systematic Iterative Organizational Diagnostics (SIOD). SIOD was designed to evaluate clinical work practices, diagnose technology and workflow issues, and recommend potential solutions.

Materials and methods

SIOD consists of five stages: (1) Background Scan, (2) Engagement Building, (3) Data Acquisition, (4) Data Analysis, and (5) Reporting and Debriefing. Our team applied the SIOD approach in two ambulatory clinics and an integrated ambulatory care center and used SIOD compon

SUBMITTER: Unertl KM 

PROVIDER: S-EPMC7382633 | biostudies-literature | 2020 Jul

REPOSITORIES: biostudies-literature