Patients' satisfaction with quality of care in general hospitals in Ebonyi State, Nigeria, using SERVQUAL theory.

ABSTRACT:

Background

Patient satisfaction is an essential parameter in the assessment of quality of care and healthcare facility performance.

Objective

To investigate patients' satisfaction with quality of care in general hospitals in Ebonyi State, South East, Nigeria, using the SERVQUAL.

Methods

A cross-sectional descriptive study design was employed on a sample of 400 patients using a 27-item structured open-ended patients' satisfaction questionnaire with a multi-stage cluster sampling technique. Patients included in the study were those who must have come for an outpatient clinic within the period, be 18 years and above, and those who gave consent to participate. Of 400 questionnaires administered, 396 (99%) were retrieved. SPSS version 20 was used for data analysis. Descrip

SUBMITTER: Umoke M 

PROVIDER: S-EPMC7385818 | biostudies-literature | 2020

REPOSITORIES: biostudies-literature