A health care workers mental health crisis line in the age of COVID-19.

ABSTRACT:

Introduction

The COVID-19 pandemic has brought a health care crisis of unparalleled devastation. A mental health crisis as a second wave has begun to emerge in our front-line health care workers.

Objective

To address these needs, The Healthcare Worker Mental Health COVID-19 Hotline, based on crisis intervention principles, was developed and launched in 2 weeks.

Methods

Upon reflection of why this worked, we decided it might be useful to describe what we now recognize as 13-steps which led to our success. The process included the following: (1) anticipate mental health needs; (2) use leadership capable of mobilizing the systems and resources; (3) convene a multidisciplinary team; (4) delegate tasks and set timelines; (5) choose a clinical service model; (6) motivate st

SUBMITTER: Feinstein RE 

PROVIDER: S-EPMC7405037 | biostudies-literature | 2020 Aug

REPOSITORIES: biostudies-literature