Gender, Soft Skills, and Patient Experience in Online Physician Reviews: A Large-Scale Text Analysis.

ABSTRACT:

Background

Online physician reviews are an important source of information for prospective patients. In addition, they represent an untapped resource for studying the effects of gender on the doctor-patient relationship. Understanding gender differences in online reviews is important because it may impact the value of those reviews to patients. Documenting gender differences in patient experience may also help to improve the doctor-patient relationship. This is the first large-scale study of physician reviews to extensively investigate gender bias in online reviews or offer recommendations for improvements to online review systems to correct for gender bias and aid patients in selecting a physician.

Objective

This study examines 154,305 reviews from across the United States

SUBMITTER: Dunivin Z 

PROVIDER: S-EPMC7426798 | biostudies-literature | 2020 Jul

REPOSITORIES: biostudies-literature