Patient Portal Implementation and Uptake: Qualitative Comparative Case Study.

ABSTRACT:

Background

Giving patients access to their health information is a provincial and national goal, and it is critical to the delivery of patient-centered care. With this shift, patient portals have become more prevalent. In Alberta, the Alberta Health Services piloted a portal (MyChart). There was a need to identify factors that promoted the use of this portal. Furthermore, it was imperative to understand why there was variability in uptake within the various clinics that participated in the pilot.

Objective

This study aims to identify potential factors that could improve the uptake of MyChart from the perspectives of both users and nonusers at pilot sites. We focused on factors that promoted the use of MyChart along with related benefits and barriers to its use, with the inte

SUBMITTER: Avdagovska M 

PROVIDER: S-EPMC7427986 | biostudies-literature | 2020 Jul

REPOSITORIES: biostudies-literature