Expectations vs. actual behavior of a social robot: An experimental investigation of the effects of a social robot's interaction skill level and its expected future role on people's evaluations.

ABSTRACT: Since social robots are increasingly entering areas of people's personal lives, it is crucial to examine what affects people's perceptions and evaluations of these robots. In this study, three potential influences are examined: 1) the robot's level of interaction skills, 2) the robot's expected future role as a helpful assistant or a threatening competitor, and 3) people's individual background with regard to robots and technology in general. In an experimental lab study with a 2x2 between-subjects-design (N = 162), people read a vignette describing the social robot Nao either as assistant or competitor and subsequently interacted with Nao, which either displayed high or low interaction skills. Results of a structural equation model show that the robot's interaction skill level had the str

SUBMITTER: Horstmann AC 

PROVIDER: S-EPMC7446840 | biostudies-literature | 2020

REPOSITORIES: biostudies-literature