Experience of being a frequent user of primary care and emergency department services: a qualitative systematic review and thematic synthesis.

ABSTRACT:

Background

Frequent users of healthcare services are often categorised as 'heavy-cost patients'. In the recent years, many jurisdictions have attempted to implement different public policies to optimise the use of health services by frequent users. However, throughout this process, little attention has been paid to their experience as patients.

Objective

To thematically synthesise qualitative studies that explore the experience of frequent users of primary care and emergency department services.

Design

Qualitative systematic review and thematic synthesis.

Setting

Primary care and emergency department.

Participants

Frequent users of primary care and emergency department services.

Methods

A qualitative systematic review was conducted using three onl

SUBMITTER: Brodeur M 

PROVIDER: S-EPMC7482492 | biostudies-literature | 2020 Sep

REPOSITORIES: biostudies-literature