System-Level Improvements in Work Environments Lead to Lower Nurse Burnout and Higher Patient Satisfaction.
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ABSTRACT: Background
Burnout among nurses is associated with lower patient satisfaction, yet few system-level solutions have been identified to improve outcomes.Purpose
The purpose of this study was to examine the relationship between nurse burnout and patient satisfaction and determine whether work environments are associated with these outcomes.Methods
This study was a cross-sectional analysis of 463 hospitals in 4 states. Burnout was defined using the Maslach Burnout Inventory. Patient satisfaction was obtained from the Hospital Consumer Assessment of Healthcare Providers and Systems survey.Results
Fifty percent of hospitals where burnout is high have poor work environments, which is strongly related to lower patient satisfaction.Conclusions
High levels of nurse burnout are associated with lower patient satisfaction. Our findings demonstrate that hospitals can improve outcomes through investments in work environments.
SUBMITTER: Brooks Carthon JM
PROVIDER: S-EPMC7483185 | biostudies-literature | 2021 Jan-Mar 01
REPOSITORIES: biostudies-literature
Publications
System-Level Improvements in Work Environments Lead to Lower Nurse Burnout and Higher Patient Satisfaction.
Brooks Carthon J Margo JM Hatfield Linda L Brom Heather H Houton Mary M Kelly-Hellyer Erin E Schlak Amelia A Aiken Linda H LH
Journal of nursing care quality 20210101 1
<h4>Background</h4>Burnout among nurses is associated with lower patient satisfaction, yet few system-level solutions have been identified to improve outcomes.<h4>Purpose</h4>The purpose of this study was to examine the relationship between nurse burnout and patient satisfaction and determine whether work environments are associated with these outcomes.<h4>Methods</h4>This study was a cross-sectional analysis of 463 hospitals in 4 states. Burnout was defined using the Maslach Burnout Inventory. ...[more]
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