Patients' perspective of telephone visits during the COVID-19 pandemic.

ABSTRACT:

Introduction

With the cessation of non-urgent clinical office visits due to the coronavirus, there has been a rapid shift to telephone and other virtual visits in outpatient practice. We conducted a survey to evaluate patients' perspective of telephone visits during the COVID-19 pandemic.

Methods

Patients receiving a scheduled telephone call as a virtual visit from urologists at our clinic were asked to participate in a three-minute, self-administered, online questionnaire. After verbal permission was obtained, the survey was emailed to each participant. The outcomes evaluated were telephone visit satisfaction and preference for type of appointment. Non-parametric tests were used to analyze the results. The study was approved by the Sunnybrook Research Ethics Board.

Resul

SUBMITTER: Locke J 

PROVIDER: S-EPMC7492037 | biostudies-literature | 2020 Sep

REPOSITORIES: biostudies-literature