Clinicians perceptions of a telemedicine system: a mixed method study of Makassar City, Indonesia.

ABSTRACT:

Background

This case study in Makassar City, Indonesia aims to investigate the clinicians' perceptions, including both satisfaction and barriers in using telemedicine in a large, established program which supported 3974 consultations in 2017.

Methods

A mixed methodology was used in this research utilizing a questionnaire with 12 questions, and semi-structured interviews. A purposeful sample of clinicians using the telemedicine system at the 39 primary care clinics in Makassar City were surveyed. A total of 100 clinicians participated in this study. All of them completed the questionnaires (76.9% response rate) and 15 of them were interviewed.

Results

The result showed that 78% of the clinicians were satisfied with the telemedicine system. In free text responses 69% sa

SUBMITTER: Indria D 

PROVIDER: S-EPMC7495970 | biostudies-literature | 2020 Sep

REPOSITORIES: biostudies-literature