Learning in the workplace: Use of informal feedback cues in doctor-patient communication.

ABSTRACT:

Objectives

We expect physicians to be lifelong learners. Participation in clinical practice is an important potential source of that learning. To support physicians in this process, a better understanding of how they learn in clinical practice is necessary. This study investigates how physicians recognise and use informal feedback from interactions with patients in outpatient settings as learning cues to adjust their communication behaviours in daily practice.

Methods

To understand physicians' use of informal feedback, we combined non-participant observations with semi-structured interviews. We enrolled 10 respiratory physicians and observed 100 physician-patient interactions at two teaching hospitals in the Netherlands. Data collection and analysis were performed iterativel

SUBMITTER: Sehlbach C 

PROVIDER: S-EPMC7496915 | biostudies-literature | 2020 Sep

REPOSITORIES: biostudies-literature