Determinants of patient satisfaction: Lessons from large-scale inpatient interviews in Vietnam.

ABSTRACT: Patient satisfaction, a healthcare recipient's reaction to salient aspects of their service experience, has been considered an important metric of the overall quality of healthcare in both advanced and developing countries. Given the growing number of studies on patient satisfaction in developing and transitioning countries, publications using high-quality patient surveys in these countries remain scarce. This study examines factors associated with inpatient satisfaction levels using nationwide, large-scale interview data from 10,143 randomized and voluntary patients of 69 large and public hospitals in Vietnam during 2017-2018. We find that older patients, poor patients, female patients, patients with lower levels of education, patients not working for private enterprises (or foreign enter

SUBMITTER: Nguyen T 

PROVIDER: S-EPMC7500619 | biostudies-literature | 2020

REPOSITORIES: biostudies-literature