Measuring performance during crises and beyond: The Performance Promoter Score.

ABSTRACT: Many organizations are curtailing or even abandoning performance management because of difficulties measuring performance and disruptions in performance-based pay due to the COVID-19 crisis. Contrary to this growing and troubling trend, we argue that it is especially important during the crisis to not only continue but also strengthen performance management to communicate a firm's strategic direction, collect valuable business data, provide critical feedback to individuals and workgroups, protect organizations from legal risks, and retain top talent. To do so, we offer a solution to overcome the challenges associated with measuring performance during a crisis. Specifically, we extend and expand upon the well-established Net Promoter Score measure in marketing and introduce the Performance

SUBMITTER: Aguinis H 

PROVIDER: S-EPMC7505577 | biostudies-literature | 2021 Jan-Feb

REPOSITORIES: biostudies-literature