Healthcare managers' experiences of technostress and the actions they take to handle it - a critical incident analysis.

ABSTRACT:

Background

Healthcare managers, in comparison with other healthcare professionals, have an increased likelihood of experiencing technostress at work. Since knowledge about the causes and severity of technostress and about the strategies healthcare managers use to handle it is limited, the aim of this study was to describe their experience of technostress and the actions they employ to address it.

Methods

An explorative design based on the critical incident technique was used. In total, 20 healthcare managers (10 women, 10 men) from four hospitals in two county councils in Sweden were purposively selected according to professional background, hierarchical management position, control span, time in the management position, and sex. Semi-structured interviews with regard to cri

SUBMITTER: Stadin M 

PROVIDER: S-EPMC7517792 | biostudies-literature | 2020 Sep

REPOSITORIES: biostudies-literature