Improving Critical Value Notification through Secure Text Messaging.

ABSTRACT:

Background

To improve communication between clinical providers and the laboratory, we recently implemented secure text messaging for our critical value notifications. This was done to communicate laboratory critical values (CV) to providers faster so changes to patient care could be done faster. Our previous method of communicating CV to providers was paging and relied on a call back to receive the critical value.

Methods

We implemented delivery of CV through a secure texting application in which the CV was directly communicated to the provider on their smart phone device.

Results

The mean pre-implementation turnaround time (TAT) was 11.3 minutes (median: 7 minutes, range: 0 - 210 minutes). The mean post- secure text messaging implementation TAT was 3.03 minutes (medi

SUBMITTER: Lynn TJ 

PROVIDER: S-EPMC7518196 | biostudies-literature | 2020

REPOSITORIES: biostudies-literature