Openness in the NHS: a secondary longitudinal analysis of national staff and patient surveys.

ABSTRACT:

Background

Improving openness-including candour when things go wrong, and willingness to learn from mistakes-is increasingly seen as a priority in many healthcare systems. This study explores perceptions of openness in England before and after the publication of the Francis report (2013), which examined failings of openness at one English hospital. We examine whether staff and patients' views on openness, and experiences of giving voice to concerns, have changed since the report's publication for better or worse.

Methods

Organisational-level data was collated for all trusts from the NHS National Staff Survey (2007-2017), NHS Acute Inpatient Survey (2004-2016) and NHS Community Mental Health Service User Survey (2007-2017). Survey items related to openness were identified and

SUBMITTER: McCarthy I 

PROVIDER: S-EPMC7519560 | biostudies-literature | 2020 Sep

REPOSITORIES: biostudies-literature