Implementation of Video Visits During COVID-19: Lessons Learned From a Primary Care Practice in New York City.

ABSTRACT: Background: During the height of the coronavirus (COVID-19) pandemic, there was an unprecedented demand for "virtual visits," or ambulatory visits conducted via video interface, in order to decrease the risk of transmission. Objective: To describe the implementation and evaluation of a video visit program at a large, academic primary care practice in New York, NY, the epicenter of the COVID-19 pandemic. Design and participants: We included consecutive adults (age > 18) scheduled for video visits from March 16, 2020 to April 17, 2020 for COVID-19 and non-COVID-19 related complaints. Intervention: New processes were established to prepare the practice and patients for video visits. Video visits were conducted by attendings, residents, and nurse practitioner

SUBMITTER: Sinha S 

PROVIDER: S-EPMC7527590 | biostudies-literature | 2020

REPOSITORIES: biostudies-literature