Patient-reported experiences with general practitioners: a randomised study of mail and web-based approaches following a national survey.

ABSTRACT:

Objective

The standard data-collection procedure in the Norwegian national patient experience survey programme is post-discharge mail surveys, which include a pen-and-paper questionnaire with the option to answer electronically. A purely electronic protocol has not previously been explored in Norway. The aim of this study was to compare response rates, background characteristics, data quality and main study results for a survey of patient experiences with general practitioners (GPs) administered by the standard mail data-collection procedure and a web-based approach.

Design

Cross-sectional survey.

Setting

GP offices in Norway.

Participants

The sample consisted of 6999 patients aged 16 years and older registered with a GP in November 2018.

Intervention

Ba

SUBMITTER: Iversen HH 

PROVIDER: S-EPMC7554501 | biostudies-literature | 2020 Oct

REPOSITORIES: biostudies-literature