Patient Satisfaction for Telehealth Physical Therapy Services Was Comparable to that of In-Person Services During the COVID-19 Pandemic.

ABSTRACT:

Background

The COVID-19 pandemic has transformed the practice of physical therapy (PT), from a model based on in-person delivery to one that includes telehealth. However, research is needed to assess value, patient satisfaction, and clinical outcomes in the delivery of telehealth PT.

Purposes

We sought to compare patient satisfaction with in-person and telehealth PT and to determine the factors-such as age, gender, or insurance payer-that contributed to patient satisfaction scores.

Methods

Patients between the ages of 18 and 90 years who received outpatient PT at our institution were texted a patient satisfaction survey. Surveys were sent to patients who received in-person PT from January 1 to May 8, 2020, and to patients who received telehealth PT from April 21 to Ma

SUBMITTER: Eannucci EF 

PROVIDER: S-EPMC7571303 | biostudies-literature | 2020 Nov

REPOSITORIES: biostudies-literature