Evaluation of passenger satisfaction of urban multi-mode public transport.

ABSTRACT: The scientific evaluation of passenger satisfaction for public transport is helpful to enhance the attraction of public transport. To improve the accuracy of passenger satisfaction evaluation for public transport and the scientificity and objectivity of the index weighting, combining the characteristics of analytic hierarchy process (AHP), entropy weight method (EWM) and fuzzy comprehensive evaluation(FCE) method, the passenger satisfaction evaluation system for Ningbo's urban public transportation was built. The paper analyzed 5046 questionnaires on conventional bus transit and 1682 questionnaires on rail transit in Ningbo city, Passenger satisfaction for Ningbo city's public transport was evaluated comprehensively, and the evaluation results showed that the overall passenger satisfaction

SUBMITTER: Zhang X 

PROVIDER: S-EPMC7575119 | biostudies-literature | 2020

REPOSITORIES: biostudies-literature