A Curriculum to Improve Pediatric Residents' Telephone Triage Skills.

ABSTRACT:

Introduction

Telephone triage systems are frequently used due to their success in decreasing emergency department utilization, reduction of health care costs, and high levels of satisfaction among patients and providers. Despite phone triage's prevalence, few residency programs have designated curricula for residents to learn this vital skill.

Methods

We designed a phone triage curriculum initially piloted with senior residents at one of our continuity clinics. The curriculum consisted of a didactic session, a just-in-time simulation training session, and an experiential component of being on call during the ambulatory rotation. Retrospective pre-post self-assessments evaluated resident perceptions of their skills in taking histories and triaging care over the phone in addit

SUBMITTER: Roth LT 

PROVIDER: S-EPMC7586755 | biostudies-literature | 2020 Oct

REPOSITORIES: biostudies-literature