Improving the quality of person-centred healthcare from the patient perspective: development of person-centred quality indicators.

ABSTRACT:

Importance

International efforts are being made towards a person-centred care (PCC) model, but there are currently no standardised mechanisms to measure and monitor PCC at a healthcare system level. The use of metrics to measure PCC can help to drive the changes needed to improve the quality of healthcare that is person centred.

Objective

To develop and validate person-centred care quality indicators (PC-QIs) measuring PCC at a healthcare system level through a synthesis of the evidence and a person-centred consensus approach to ensure the PC-QIs reflect what matters most to people in their care.

Methods

Existing indicators were first identified through a scoping review of the literature and an international environmental scan. Focus group discussions with diverse pat

SUBMITTER: Santana MJ 

PROVIDER: S-EPMC7597468 | biostudies-literature | 2020 Oct

REPOSITORIES: biostudies-literature