Perspectives of VA Primary Care Clinicians Toward Electronic Consultation-Related Workload Burden: A Qualitative Analysis.

ABSTRACT:

Importance

Electronic consultation (e-consultation) is increasingly being adopted to expand access to specialty care and reduce health care costs. Little is known about clinicians' perceptions of using e-consultations, which may be associated with program adoption.

Objective

To identify perceptions of primary care clinicians in the US Veterans Health Administration (VHA) system about e-consultation and workload.

Design, setting, and participants

A qualitative study using semistructured interviews was conducted from September 2017 through March 2018 in a national sample of VHA primary care clinics in the US. Participants were primary care clinicians who had at least 300 total patient encounters from July 2016 to June 2017, including at least 1 e-consultation request. A

SUBMITTER: Lee M 

PROVIDER: S-EPMC7599439 | biostudies-literature | 2020 Oct

REPOSITORIES: biostudies-literature