Six years of measuring patient experiences in Belgium: Limited improvement and lack of association with improvement strategies.

ABSTRACT:

Objective

To examine trends in patient experiences in the period 2014-2019, describe improvement strategies implemented by hospitals in the same period, and study associations between patient experiences and implemented strategies.

Design

Multi-center retrospective region-wide observational design.

Setting

Flanders, Belgium.

Participants

44 out of 46 Flemish acute-care hospitals publicly reporting patient experiences via the Flemish Patient Survey (FPS).

Main outcome measure(s)

Primary outcomes were the two global FPS ratings: percentage of patients rating the hospital 9 or 10 and percentage of patients definitely recommending the hospital. Secondary outcomes were the average top-box score percentages for each of the 8 remaining dimensions of the FPS.

SUBMITTER: Van Wilder A 

PROVIDER: S-EPMC7608918 | biostudies-literature | 2020

REPOSITORIES: biostudies-literature