Multilevel governance framework on grievance redressal for patient rights violations in India.

ABSTRACT: The notion of patient rights encompasses the obligations of the state and healthcare providers to respect the dignity, autonomy and equality of care-seeking individuals in healthcare processes. Functional patient grievance redressal systems are key to ensuring that the rights of individuals seeking healthcare are protected. We critically examined the published literature from high-income and upper-middle-income countries to establish an analytical framework on grievance redressal for patient rights violations in health facilities. We then used lawsuits on patient rights violations from the Supreme Court of India to analyse the relevance of the developed framework to the Indian context. With market perspectives pervading the health sector, there is an increasing trend of adopting a consumer

SUBMITTER: Putturaj M 

PROVIDER: S-EPMC7611949 | biostudies-literature | 2021 Oct

REPOSITORIES: biostudies-literature