Physicians' Perceptions of the Use of a Chatbot for Information Seeking: Qualitative Study.
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ABSTRACT: Background
Seeking medical information can be an issue for physicians. In the specific context of medical practice, chatbots are hypothesized to present additional value for providing information quickly, particularly as far as drug risk minimization measures are concerned.Objective
This qualitative study aimed to elicit physicians' perceptions of a pilot version of a chatbot used in the context of drug information and risk minimization measures.Methods
General practitioners and specialists were recruited across France to participate in individual semistructured interviews. Interviews were recorded, transcribed, and analyzed using a horizontal thematic analysis approach.Results
Eight general practitioners and 2 specialists participated. The tone and ergonomics of the pilot version were appreciated by physicians. However, all participants emphasized the importance of getting exhaustive, trustworthy answers when interacting with a chatbot.Conclusions
The chatbot was perceived as a useful and innovative tool that could easily be integrated into routine medical practice and could help health professionals when seeking information on drug and risk minimization measures.
SUBMITTER: Koman J
PROVIDER: S-EPMC7685916 | biostudies-literature | 2020 Nov
REPOSITORIES: biostudies-literature
Publications
Physicians' Perceptions of the Use of a Chatbot for Information Seeking: Qualitative Study.
Koman Jason J Fauvelle Khristina K Schuck Stéphane S Texier Nathalie N Mebarki Adel A
Journal of medical Internet research 20201110 11
<h4>Background</h4>Seeking medical information can be an issue for physicians. In the specific context of medical practice, chatbots are hypothesized to present additional value for providing information quickly, particularly as far as drug risk minimization measures are concerned.<h4>Objective</h4>This qualitative study aimed to elicit physicians' perceptions of a pilot version of a chatbot used in the context of drug information and risk minimization measures.<h4>Methods</h4>General practition ...[more]
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