Visual process maps to support implementation efforts: a case example.

ABSTRACT:

Background

Process mapping is often used in quality improvement work to examine current processes and workflow and to identify areas to intervene to improve quality. Our objective in this paper is to describe process maps as a visual means of understanding modifiable behaviors and activities, in this case example to ensure that goals of care conversations are part of admitting a veteran in long-term care settings.

Methods

We completed site visits to 6 VA nursing homes and reviewed their current admission processes. We conducted interviews to document behaviors and activities that occur when a veteran is referred to a long-term care setting, during admission, and during mandatory VA reassessments. We created visualizations of the data using process mapping approaches. Process

SUBMITTER: Kononowech J 

PROVIDER: S-EPMC7687814 | biostudies-literature | 2020 Nov

REPOSITORIES: biostudies-literature