Developing a coding taxonomy to analyze dental regulatory complaints.

ABSTRACT:

Background

As part of their mandate to protect the public, dental regulatory authorities (DRA) in Canada are responsible for investigating complaints made by members of the public. To gain an understanding of the nature of and trends in complaints made to the Royal College of Dental Surgeons of Ontario (RCDSO), Canada's largest DRA, a coding taxonomy was developed for systematic analysis of complaints.

Methods

The taxonomy was developed through a two-pronged approach. First, the research team searched for existing complaints frameworks and integrated data from a variety of sources to ensure applicability to the dental context in terms of the generated items/complaint codes in the taxonomy. Second, an anonymized sample of complaint letters made by the public to the RCDSO (n =

SUBMITTER: Roerig M 

PROVIDER: S-EPMC7691083 | biostudies-literature | 2020 Nov

REPOSITORIES: biostudies-literature