Stakeholders' perspectives on models of care in the emergency department and the introduction of health and social care professional teams: A qualitative analysis using World Cafes and interviews.

ABSTRACT:

Background

There is some evidence that health and social care professional (HSCP) teams contribute to enhanced patient and process outcomes in increasingly crowded emergency departments (EDs), but the views of service users and providers on this model of care need investigation to optimize implementation.

Objective

This qualitative study investigated the perspectives of key ED stakeholders about HSCP teams working in the ED.

Methods

Using a participatory design, we conducted World Café focus groups and individual interviews in two Irish hospital sites with 65 participants (purposive sampling) including ED patients and carers/relatives, ED doctors and nurses, HSCPs and pre-hospital staff. Data were thematically analysed using NVivo software.

Results

Participants

SUBMITTER: Cassarino M 

PROVIDER: S-EPMC7696138 | biostudies-literature | 2020 Oct

REPOSITORIES: biostudies-literature