Patient Experience Drivers of Overall Satisfaction With Care in Cancer Patients: Evidence From Responders to the English Cancer Patient Experience Survey.

ABSTRACT:

Background

Surveys collecting patient experience data often contain a large number of items covering a wide range of experiences. Knowing which areas to prioritize for improvements efforts can be difficult.

Objective

To examine which aspects of care experience are the key drivers of overall satisfaction with cancer care.

Methods

Secondary analysis of the National Cancer Patient Experience Survey. Logistic regression was used to examine the relationship between overall satisfaction and 10 core questions covering aspects of experience applicable to all patients. Supplementary analyses examined a further 16 questions applying only to patients in certain groups or on specific treatment pathways.

Results

Of 68 340 included patients, 58 697 (86%) rated overall satisf

SUBMITTER: Gomez-Cano M 

PROVIDER: S-EPMC7705845 | biostudies-literature | 2020 Oct

REPOSITORIES: biostudies-literature