Co-Produced Care in Veterinary Services: A Qualitative Study of UK Stakeholders' Perspectives.

ABSTRACT: Changes in client behaviour and expectations, and a dynamic business landscape, amplify the already complex nature of veterinary and animal health service provision. Drawing on prior experiences, veterinary clients increasingly pursue enhanced involvement in services and have expectations of relationship-centred care. Co-production as a conceptualisation of reciprocity in service provision is a fundamental offering in the services sector, including human medicine, yet the role of co-production in veterinary services has been minimally explored. Utilising a service satisfaction framework, semi-structured interviews (n = 13) were completed with three veterinary stakeholder groups, veterinarians, allied animal health practitioners, and veterinary clients. Interview transcript data were subjec

SUBMITTER: Pyatt AZ 

PROVIDER: S-EPMC7712434 | biostudies-literature | 2020 Oct

REPOSITORIES: biostudies-literature