The Impact of Longer Consultation Time: A Simulation-Based Approach.

ABSTRACT:

Background

Maintaining a sufficient consultation length in primary health care (PHC) is a fundamental part of providing quality care that results in patient safety and satisfaction. Many facilities have limited capacity and increasing consultation time could result in a longer waiting time for patients and longer working hours for physicians. The use of simulation can be practical for quantifying the impact of workflow scenarios and guide the decision-making.

Objective

To examine the impact of increasing consultation time on patient waiting time and physician working hours.

Methods

Using discrete events simulation, we modeled the existing workflow and tested five different scenarios with a longer consultation time. In each scenario, we examined the impact of consultat

SUBMITTER: Jabour AM 

PROVIDER: S-EPMC7758153 | biostudies-literature | 2020 Oct

REPOSITORIES: biostudies-literature